Our Process
It All Starts With a Partnership
Even the simplest additions of greenery, such as a sidewalk garden area or container plantings, can have a softening effect on New Yorkers' urban existence. Further, the artistry of a creatively designed and well-planted garden increases your property value while it creates an inviting and soothing environment for you and your guests.
At Vivid Botanicals, we pride ourselves on developing a unique relationship with each client, always in pursuit of our shared objective: The creation of a spectacular environment, both manageable and beautiful. Partnership is essential to achieving our goal. Vivid's highly personalized service is based on extensive knowledge and experience. Coupled with clear communication, our success in client retention is recognized and admired within the industry.
Service is the foundation of Vivid's business.
- Our partnership begins with a complimentary consultation and site assessment. Our clients don’t always have a specific vision for their outdoor spaces, but they appreciate the beauty of nature and dream of a lovely garden.
- By degrees, we ensure we have a thorough understanding of your preferred style, color preferences, scale, desired garden use, maintenance level, and most importantly, budget parameters.
- After our conversation, Vivid designers photograph your garden area, take a few measurements and review the natural exposure and soil condition. Vivid then returns to the studio to create a manageable and attractive garden plan.
- In our next meeting, designs are presented, complete with budget projection and maintenance program recommendations. We explain and discuss exactly why specific plants were selected.
- Once you embrace the Vivid design, the fun begins! Always at your convenience, we coordinate timely deliveries and execute a well-managed installation. Whether we are creating a new installation or maintaining mature environments, Vivid is committed to sharing our passion while providing professional service of the highest quality.
- Our goal is to present a program with a full range of services, from installation-only to a customized maintenance program that protects your investment and your plants' longevity. Our clients include renters, home owners, brokers and professional property management companies. Contact us to discuss how Vivid can enhance your property.
Our Service is Guaranteed
In partnership with our annual maintenance program and systematic irrigation, your investment is protected by Vivid's Lifetime Guarantee. In short: We design it, we provide it, we plant it, and we guarantee it! With the exception of storm damage, the misfortune of public abuse or an environmental "species blight," we ensure your product is healthy, disease- and weed-free. Moreover, we complement our plant-related guarantee with our dedicated commitment to professional service.
Beyond the conventional guarantee, our service is our reputation!
We guarantee:
- Our staff will treat you and your property with the utmost respect
- Safe labor standards and organic practices will be followed at all times
- We will arrive prepared to perform the task at hand as scheduled
- We will respond to any and all of your concerns within a 24-hour period
- All Vivid team members maintain a relevant skill set and are trained in the proper management of your property